Reference

Terms and Conditions That Protect Your Account

These terms govern every action tied to your idxbig account — from opening it and making deposits via DANA, OVO, GoPay or QRIS, to how we handle disputes…

Berlaku untuk semua akun IndonesiaPembayaran: DANA, OVO, GoPay, QRISKontak dukungan 24 jamHak pengguna dijaminPembaruan syarat diberitahukan via email
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idxbig Terms and Conditions That Protect Your Account
HUBUNGI TIM KAMI

Reach Us About These Terms Any Time

Live Chat 24/7 Our live-chat channel is open around the clock. Type your terms question, and a member of our support team — available from Semarang to Makassar — will respond within minutes, any day of the week.
Email Dukungan Send a detailed written query about specific clauses to our support email. We aim to reply within 6 hours on business days and within 12 hours on weekends. Include your registered account ID for faster processing.
Formulir Pengaduan Akun For formal disputes about how a term was applied to your account, submit our dedicated account-complaint form in the Help section. Our compliance team reviews and responds within 48 hours with a written outcome.
KEAMANAN DAN TRANSPARANSI

How idxbig Handles Your Account Under These Terms

We apply consistent, verifiable practices to every account covered by these terms — from the moment you open one to any closure request you submit.

Enkripsi Data Akun

All personal data tied to your account — including your registered payment method, whether DANA, OVO, GoPay or QRIS — is encrypted at rest and in transit using 256-bit SSL. We do not sell or share this data with third parties outside our payment processors.

Kebijakan Retensi Data

We retain account data for a minimum of 5 years after the last transaction, in line with financial-record obligations. After that period, you may submit a deletion request via email and we will confirm completion within 30 days of receipt.

Kebijakan Cookie

Our site uses session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences in your browser settings at any time; declining analytics cookies does not affect your ability to deposit or withdraw.

Keamanan Login Akun

Two-step verification is available for all accounts and strongly encouraged. If we detect a login from an unrecognised device, we send a confirmation code to your registered email before allowing access — this applies automatically regardless of your verification setting.

Hak Akses dan Perubahan

Under these terms you have the right to request a copy of all data we hold about your account, correct inaccurate records, or ask us to restrict processing. Submit these requests through live chat or email; we respond in writing within 14 business days.

Penyelesaian Sengketa

If a dispute about how these terms were applied to your account cannot be resolved by our support team, we escalate to our internal compliance review within 7 business days. You will receive a written resolution detailing the clause applied and the outcome.

Your Terms and Conditions Questions, Answered

These are the questions we see most often about how our terms work in practice — covering account access, payment rules, data rights and how to escalate a concern. If you do not find your answer here, our live-chat team is available 24 hours a day.

The terms take effect the moment you complete account creation and tick the acceptance checkbox. They remain active for the life of your account, including any inactive period, until a formal closure is processed and confirmed in writing by our team.

We can update the terms, but we must notify you via your registered email at least 7 days before changes take effect. If you continue using your account after that date, the update is considered accepted. You always have the option to close your account before acceptance.

Yes. All deposits — whether processed via DANA, OVO, GoPay or QRIS — fall under Section 4 of our payment terms. The payment processor's own terms also apply alongside ours. Disputes about a specific QRIS or DANA transaction should be submitted via the account-complaint form.

Contact our support team by live chat or email and state that you are making a data-access request. Include your account ID. We will compile and send a full summary of the data we hold about you within 14 business days of receiving the verified request.

We send a written notice to your registered email detailing which clause was breached and what action we are taking. Depending on severity, actions range from a temporary account restriction to permanent closure. You have 7 days to respond before any final action is recorded.

Yes. Access to specific features and whether certain account actions are permitted depends on local law. We flag these clauses within the relevant section of the full terms document, which you can download from the Help section of your account dashboard at any time.

Submit the account-complaint form in the Help section, referencing the specific clause and your account ID. Our compliance team reviews every formal submission and provides a written outcome within 48 hours, including which clause was applied and the reasoning behind the decision.

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