Reference

How we protect your account and data on idxbig

Your account, wallet and personal information sit at the centre of everything we build.

Account securityData retentionPrivacy controlsDispute pathways
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idxbig How we protect your account and data on idxbig
LEGAL CONTACT

How to reach us on legal and account matters

Your account and privacy questions have a direct path to our compliance team. We keep response times short and route urgent account-security matters to our senior support staff.

Live Chat Support Open the chat widget in the lobby footer during business hours. Escalate legal or account-security questions directly to a named agent. Response time under 3 minutes for account access issues.
Email Inquiry Send account verification, data-access or dispute matters to our legal desk. We log your reference number and reply within 24 hours. Attach relevant screenshots or transaction IDs if reporting a transaction error.
In-Account Notifications Critical legal or security notices appear in your account message centre before they reach email. Check notifications under your profile menu when logging in to stay alert to policy changes.
SECURITY & DATA

How we safeguard your account and verify withdrawals

Data security and transparent account handling are non-negotiable. We use encrypted connections on all deposits and withdrawals; your payment details never touch our game servers.

Encryption Standard

All data sent between your device and our servers uses TLS 1.2 or higher. Payment methods — DANA, OVO, GoPay and QRIS — connect through tokenised channels so we never see your full credentials.

Cookie Policy

Session cookies keep you logged in on desktop and mobile; preference cookies remember your language and payment history. No third-party tracking on gameplay. You can disable cookies in your browser; some features may not work.

Data Retention

Account activity logs stay for 7 years for legal compliance. After you close your account, we keep minimal data (email, transaction refs) archived but separate. Full deletion upon written request after the retention window.

Withdrawal Verification

Before any withdrawal clears, our system cross-checks your account balance, payment method and any pending disputes. Suspicious patterns trigger manual review; we contact you by phone or email to confirm.

Dispute Resolution

Disagreements about a transaction or account status are logged immediately. Our resolution team gathers evidence from both sides and issues a final decision within 14 days, issued in writing.

Request Data Access

Submit a formal data-access request via our email support channel. We compile your personal data, transaction history and account notes within 10 business days and send a downloadable file.

Common questions about account access and data privacy

Players in Makassar and across Indonesia ask us regularly about account security, what happens to their data and how we handle disputes. Below are the questions we hear most often.

We collect your name, date of birth, email, phone number and payment details. Name and DoB verify your identity for account opening and deposit/withdrawal compliance. Email and phone let us contact you about security alerts or disputed transactions. Payment data is tokenised so we never store your full DANA, OVO, GoPay or QRIS credentials — only a reference token.

Active account data stays in our main database for 7 years to meet Indonesian transaction-history law. Deleted accounts are moved to archive storage with limited access. After the 7-year period, all personal data is purged unless you request it sooner. You can request full deletion anytime by emailing our legal desk.

Yes. Send a formal data-access request to our support email with your account ID and full name. We compile your personal details, transaction history, cookies and account notes into a downloadable file and send it within 10 business days at no cost.

Contact our fraud team immediately via live chat or email with the transaction date and amount. We freeze the withdrawal if it hasn't cleared and launch a verification review within 48 hours. You'll hear our findings in writing, and we'll reverse the charge or issue a replacement withdrawal if the transaction was fraudulent.

Your password is hashed using industry-standard algorithms and never stored in plain text. We never ask for your password via email or chat. If you forget it, use the 'Forgot Password' link on the login page; we send a secure reset link to your registered email.

Log into your account, go to Settings and select 'Close Account'. Confirm the closure in the email we send you within minutes. Once confirmed, your account becomes inactive immediately. You can reopen it later using the same email and payment method, where local law permits.

Email our legal and compliance desk or use live chat to be routed to a senior agent. We respond to legal inquiries within 24 hours. Urgent account-security or dispute matters receive escalation to our investigations team for priority handling.

Related Pages

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